What to say to your friend who had their luggage lost

Written By Genevieve Dreizen

These scripts should serve as a guide for tough, trying, and tremendous life moments.

We’re here to support you in supporting your people. We’re proud of you. And we’ve got you.

Here’s what to say when you don’t know what to say.

Oh no! I am so sorry, what a terribly out of control feeling. Being without your things is so unnerving. Let's triage this, I am going to find local pharmacies to get your medications at. Maybe call your doctor for an emergency prescription? Send me the address of where you're staying so I can find some places for you to grab clothes and essentials. Your luggage WILL show up and we WILL make sure you get whatever is coming to you from the airline, but in the meantime let's make sure you have what you need.

Text these scripts, email them, leave them as a voicemail, or as the basis of a phone call or conversation in person. These scripts can be used over and over and across all platforms. We hope they help. We want to support you so that you can support your people.

Genevieve Dreizen
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